Terms and Conditions for Custom Orders

Please review the following terms before submitting your custom order inquiry. These policies outline our design process, fees, revisions, production timelines, payment requirements, design ownership, and shipping procedures to ensure a smooth experience from start to finish.

1. Quotes & Initial Graphic Design Fee

Free Quotes: All custom order quotes are provided at no cost. We will review your request and provide a quote based on your design requirements, estimated quantities, and product specifications.

Initial Graphic Design Fee: A non-refundable fee of $200 is required to begin the custom design process. This fee covers the creation of your initial design concept and is separate from your production costs. It does not count toward your total order cost or your required production deposit.

Design work will begin only after the initial graphic design fee has been paid.

2. Design Ownership

All custom designs, original artwork, graphics, and design concepts created by Just Tailored Greeks remain the intellectual property of Just Tailored Greeks unless otherwise agreed to in writing.

Payment for graphic design services does not automatically transfer ownership of the design or its underlying intellectual property to the customer. Customers may not reproduce, distribute, sell, modify, or use the designs for other purposes without prior written permission from Just Tailored Greeks.

3. Design Timeline & Revisions

Please allow up to 2 weeks for the completion of your initial design.

Your design includes two rounds of minor edits at no additional charge. Please allow 1–2 weeks per edit for revisions to be completed.

What Qualifies as a Minor Edit?

Minor edits are adjustments to the original design that do not significantly change the overall concept. Examples include:

  • Changing colors or the size of existing design elements

  • Adjusting the placement or positioning of existing elements

  • Removing existing elements

  • Making other small modifications that preserve the original design concept

Redesigns

Requests that exceed the two included rounds of minor edits or substantially change the original concept will be considered redesigns and will incur an additional $100 redesign fee.

A redesign may include:

  • Adding new graphic elements that significantly alter the original design

  • Introducing new concepts or major visual components

  • Making substantial changes that transform the original design

  • Reworking the design beyond minor adjustments

Please allow 2–4 weeks for a redesign. The redesign fee must be paid before the redesign begins.

4. Optional Physical Samples

Customers may request a physical sample before proceeding with full production.

  • Sample Fee: A $200 sample fee is required for a physical sample.

  • Sample Credit: The $200 sample fee will be credited toward the total cost of the overall order.

  • Sample Timeline: Please allow up to 6 weeks to receive your physical sample.

  • Overall Timeline: When requesting a sample, please allow approximately 3 months for the entire custom order process, including design, sample production and delivery, and the remaining production process.

Samples are optional. If you choose not to request a sample, the standard production timeline applies.

The sample fee is separate from the initial graphic design fee.

5. Design Approval & Production Deposit

Once the final design has been approved, a 50% deposit based on the total quoted order cost is required before the custom ordering link is issued.

The payment sequence is as follows:

  1. The $200 graphic design fee must be paid before design work begins.

  2. The final design must be approved.

  3. The 50% production deposit must be paid before the custom ordering link is issued.

  4. The remaining 50% balance is due after production is complete and before the order is shipped.

The initial graphic design fee does not count toward the 50% production deposit. Individual shipping costs are also separate from the quoted production order cost and are paid by each individual when placing their order.

6. Custom Ordering Link & Individual Orders

After the final design has been approved and the 50% production deposit has been received, you will receive a custom ordering link to share with your group.

Each individual will use this link to submit their order details, including:

  • Preferred size, where applicable

  • Shipping address

  • Any other required product or order information

Individual Shipping Costs: Each individual is responsible for paying their own shipping costs when placing their order through the custom ordering link.

You will determine the deadline for your group to submit its orders. Please allow sufficient time for everyone to place their orders and provide accurate information before the deadline.

All individual orders must be submitted before production can proceed.

7. Production Timeline

Once the ordering period has closed and all individual orders have been submitted, the production process can proceed.

Please allow approximately 2 months for production after the ordering period has closed and all required order information has been received.

If you request a physical sample, please allow approximately 3 months for the entire process, including the time needed to receive the sample.

These are estimated timelines. Delays in design approvals, revisions, sample delivery, order submissions, or other required information may extend the overall timeline.

8. Final Payment

Once production is complete, a second payment link will be sent for the remaining 50% balance of the total quoted order cost.

The remaining balance must be paid in full before the completed order is shipped.

The final payment represents the remaining half of the quoted production order cost. Individual shipping costs are collected separately when each participant places their order.

9. Shipping & Fulfillment

Once the remaining 50% balance has been paid, the completed order will be shipped via Priority Mail.

Each individual is responsible for paying their own shipping costs when placing their order through the custom ordering link.

Customers are responsible for providing accurate and complete shipping addresses. Incorrect or incomplete shipping information may result in delivery delays.

10. Payment & Refund Policy

Please review the following payment and refund policies before proceeding with a custom order:

  • Graphic Design Fee: The initial $200 graphic design fee is non-refundable and does not count toward production costs.

  • Redesign Fee: Any applicable $100 redesign fee is non-refundable.

  • Sample Fee: The $200 sample fee will be credited toward the total cost of the overall order.

  • Production Deposit: A 50% deposit based on the total quoted order cost is required after final design approval and before the custom ordering link is issued.

  • Final Balance: The remaining 50% of the total quoted order cost is due after production is complete and before shipment.

  • Shipping Costs: Each individual is responsible for paying their own shipping costs when placing their order.

  • No Refunds: All payments are non-refundable, subject to applicable law. Please ensure that your order details, quantities, design approvals, and deadlines are correct before submitting payment.

11. Custom Order Process Summary

The custom order process follows these steps:

Step 1: Submit Your Inquiry

Complete the custom order inquiry form with your product details, estimated quantities, desired timeline, and design ideas.

Step 2: Receive Your Free Quote

We will review your request and provide a quote at no charge.

Step 3: Pay the Graphic Design Fee

Once you approve the quote and decide to proceed, pay the $200 graphic design fee. Design work will not begin until payment is received.

Step 4: Review Your Design

Allow up to 2 weeks for your initial design. You may request up to two rounds of minor edits at no additional charge, with 1–2 weeks allowed per edit. Redesigns incur a $100 fee and require 2–4 weeks.

Step 5: Approve the Final Design & Pay the Deposit

Once you approve the final design, pay the 50% production deposit based on the total quoted order cost. The custom ordering link will be issued after the deposit has been received.

Step 6: Request a Sample (Optional)

If you would like a physical sample, pay the $200 sample fee. Please allow up to 6 weeks to receive the sample. The fee will be credited toward the total cost of the overall order.

Step 7: Share the Custom Ordering Link

Share the link with your group so each individual can submit their applicable product details and shipping address and pay their individual shipping costs. You will determine the deadline for the ordering period.

Step 8: Production Begins

After the ordering period has closed and all individual orders have been submitted, production can proceed. Please allow approximately 2 months for production, or approximately 3 months for the entire process if a physical sample is requested.

Step 9: Pay the Remaining Balance

Once production is complete, a second payment link will be sent for the remaining 50% of the total quoted order cost. This balance must be paid before shipment.

Step 10: Shipment

After the remaining balance has been paid, the completed order will be shipped via Priority Mail.

12. Customer Acknowledgment

By submitting a custom order inquiry, you acknowledge that you have reviewed these terms and understand the applicable fees, design revision limits, design ownership provisions, estimated timelines, payment requirements, shipping responsibilities, and refund policy.

Submitting an inquiry does not constitute a confirmed order or initiate design work. Design work begins only after the required graphic design fee has been paid.

All custom orders are subject to the terms outlined above.